Frequently Asked Questions about moving in and around Seattle, Washington
These are the most common questions we get about local moving companies and moving services. If you don’t see the answer you’re looking for, give us a call! We’re always happy to address new challenges.
Are you licensed with the State of Washington?
Yes, we are a registered Household Goods Carrier under Washington State Utilities and Transportation Commission (WUTC), under Permit Number THG065178.
What areas do you service?
We are headquartered in Seattle, and can service literally any area North, South, East and West, ranging from Bellingham, Port Angeles, Bremerton, Everett, and Snohomish, to Tacoma, Olympia, Longview, Spokane, Yakima, Walla Walla... and every point in between.
How long does the average move take?
Figuring this out requires a free estimate... there is no such thing as an average move. Whether it’s a simple studio apartment, a downtown condominium with a busy load zone and an old slow elevator, or a large 5-bedroom ranch home, the time depends not only on the size of your home and the amount of “stuff” you have collected over the years, it also greatly depends on how much you’re willing (or able) to pack, sort through clutter, disassemble, and prepare in advance... as described in detail on our Moving Tips page >
How do you charge for moving services?
Our time is billed by the hour, in 15 minute increments, with a 2 hour minimum. Our costs include three men, the truck, the gas (unless you're moving out of the area), the insurance, and all of the necessary moving equipment, pads, and straps.
And we’ll never do the little “surprise at the end” fee: many other moving companies charge a lower hourly rate but add on fees at the end for gas, “long carries,” “stair carries,” or other “unforeseen” costs—be sure to ask about this when you're getting multiple cost estimates!
These rates are effective 7 days a week, 363 days a year (we don't work on Thanksgiving or Christmas). Give us a call at (425) 791-5377 and we'll be happy to work up a free estimate for you!
What forms of payment do you accept?
Cash and local checks only.
Do I tip the movers?
While a tip is not mandatory, if our crew does an outstanding job, they certainly do appreciate it!
What is your cancellation policy?
If you must cancel or reschedule your move, please contact our office as soon as possible. Unlike other moving companies, we do NOT charge a cancellation fee... which means we rely on your integrity and timeliness if you need to make a change.
What day of the week is best for scheduling?
Earlier in the week (Mondays, Tuesdays and sometimes Wednesdays) is usually more available than weekends, but give us a call, we do get cancellations now and then! Our busiest times are weekends, especially towards the end of the month.
How do I reserve a moving date?
Contact us by phone at (425) 791-5377 to arrange your preferred date and time.
Can I help load and unload my things, in order to keep the cost down?
This decision is up to the discretion of your lead mover. We know the proper way of bending, lifting, turning, and carrying items, and we’d hate to see you get hurt if you do not. Should we determine that you are knowledgeable and in good condition to assist with the move, you will be required to sign a Moving Assistance Waiver.
Do I need to pack my television?
In most cases, we will cover televisions with furniture pads for protection. However if you still have the original packing box (and styrofoam) that came with your television, this is always preferred!
Can you move plants?
Both indoor and outdoor plants can be moved—up to the driver’s discretion— depending on the size and whether they can be safely transported.
Please note: it is not uncommon for old clay or ceramic pots to crack during a move; we are not liable should this happen. If you need to move very large plants or trees, we recommend you contact a nursery company.
Do I need to be present during the entire move?
You, or a designated third party (friend, neighbor or family member), must be on hand when we first arrive at your original location. Please be sure to give us the name of this person in advance, to avoid misunderstandings and possible theft.
Can I ride in the truck during the move?
We leave this decision up to the discretion of the driver, depending on available space and other factors. If you are permitted to ride along, you will be required to sign a Ride Along Waiver.